Frequently Asked Questions (FAQ)
🧴 About the Products
Q: What is Hoseki Jelly?
A: Hoseki Jelly is a Japanese 18-in-1 health and beauty supplement in ready-to-eat jelly form. It contains collagen, glutathione, young barley grass, and multivitamins—all working together to help support glowing skin and overall wellness.
Q: What is CollaGlow Soap?
A: CollaGlow is a whitening beauty soap made with goat’s milk, collagen, niacinamide, and alpha arbutin. It helps brighten the skin, lighten dark spots, and reduce fine lines while keeping your skin moisturized and healthy-looking.
🧡 Usage & Safety
Q: How do I use Hoseki Jelly?
A: Just take 1 sachet per day—any time, anywhere! You can enjoy it straight from the pack.
Q: How often should I use CollaGlow soap?
A: Use CollaGlow twice a day—morning and night—for best results. Leave the lather on your skin for at least 1–2 minutes before rinsing.
Q: Is it safe for all skin types?
A: Yes! Both products are suitable for most skin types. If you have sensitive skin or are pregnant/lactating, it's best to consult your doctor before use.
🚚 Shipping & Delivery
Q: Do you ship nationwide?
A: Yes, we ship anywhere in the Philippines! Standard delivery time is 2–7 business days, depending on your location.
Q: How can I track my order?
A: You’ll receive a tracking link via email or SMS once your order has been shipped.
🔁 Returns & Refunds
Q: Can I return a product?
A: Due to the nature of beauty and wellness products, returns are only accepted if the item is damaged or incorrect upon delivery. Please reach out to us within 3 days of receiving your order.
Q: What if my item arrived damaged?
A: Don’t worry! Contact us right away with photos of the damaged item and packaging. We’ll make it right.
📦 Others
Q: Do you offer bundle promos or discounts?
A: Yes! We regularly offer bundle deals and limited-time promos. Follow us on Facebook or check our homepage to stay updated.
Q: Where are your products made?
A: Hoseki Jelly is 100% made in Japan 🇯🇵, while CollaGlow is proudly made in the Philippines using high-quality ingredients.